Privacy Policy
TezGo · Last updated: August 6, 2026

This Privacy Policy explains how TezGo ("we", "our", "the app") collects, uses, and protects information when you use our mobile application and related services. TezGo is a food delivery platform connecting customers, restaurants, and delivery riders.

By using TezGo, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the app.

1. Information We Collect
The information we collect depends on how you use TezGo -- as a Customer, a Restaurant partner, or a Rider.

For all users
Phone number -- used to create and log into your account, and to verify your identity via OTP.
Name and password -- for your account profile and secure login.
Push notification token -- so we can send you order updates and other relevant alerts.
If you use TezGo as a Customer
Delivery address and GPS location -- used to find nearby restaurants, calculate delivery distance and fees, and deliver your order to the correct place.
Order history -- items ordered, amounts, and order status.
Favorites and browsing activity -- restaurants you've favorited or recently viewed, stored locally on your device to personalize your experience.
Ratings and reviews -- feedback you leave for restaurants and riders.
If you use TezGo as a Restaurant partner
Business details -- shop name, category, address, and location.
Menu content -- item names, prices, descriptions, and photos you upload.
Order and earnings history -- orders received and cash-collection records.
If you use TezGo as a Rider
Identity verification documents -- CNIC (national ID card) photos, used solely to verify your identity before approving your rider account.
Live GPS location -- while you have an active delivery, your location is shared with the customer so they can track their order in real time. Location sharing stops once the delivery is complete.
Delivery and earnings history -- completed deliveries, cash collected, and cash submitted to restaurants.
2. How We Use Your Information
To create and manage your account
To process and deliver orders, and connect customers, restaurants, and riders
To calculate accurate delivery distances and fees
To show live order tracking and rider location during active deliveries
To send order-related notifications (via push notification and/or WhatsApp)
To verify rider identity and approve restaurant/rider accounts
To improve app performance and troubleshoot issues
To prevent fraud and misuse of the platform
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary to operate the service:

Shared with	What is shared	Why
Restaurant	Your name, phone number, delivery address	To prepare and identify your order
Rider	Your name, phone number, delivery address, live location	To deliver your order
Customer (during active delivery)	Rider's name, phone number, live GPS location	So you can track your order
We also use trusted third-party service providers to operate TezGo, including cloud hosting (Render), database hosting (MongoDB Atlas), image storage (Cloudinary), mapping and geocoding services (Google Maps), and messaging services (WhatsApp Business API, Expo push notifications). These providers process data only as needed to provide their service to us.

4. Data Storage and Security
Your data is stored on secure, industry-standard cloud infrastructure. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention
We retain your account and order information for as long as your account is active, or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 8).

6. Location Data
Location access is used to: show nearby restaurants, calculate delivery distance and fees, and -- for riders during an active delivery -- provide live tracking to the customer. You can disable location permissions at any time through your device settings, though this may limit some app features (such as automatic nearby-restaurant results).

7. Children's Privacy
TezGo is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Your Rights and Choices
You can review and update your profile information within the app.
You can request deletion of your account and personal data by contacting us at the email below.
You can disable push notifications through your device settings.
You can disable location permissions through your device settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of TezGo after changes means you accept the revised policy.

10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: asad.khalid888@gmail.com